Atentie !
Folosirea acestui site implica acceptarea termenilor si conditiilor listate mai jos. Va rugam sa cititi cu mare atentie! In cazul in care nu sunteti de acord cu aceste conditii va rugam NU FOLOSITI siteul: www.lilia.ro
UTILIZATORUL Reprezinta persoana care acceseaza SITE-ul, care a acceptat termenii si conditiile prezentului SITE.
UTILIZAREA SITE-ULUI – Informatiile publicate pe SITE sunt informatii de interes general despre lilia.ro , produsele comercializate de acesta, cat si alte informatii considerate de powerblackconcept.com ca fiind de interes pentru UTILIZATORI. SC Lilia S.R.L. este detinatorul tuturor drepturilor de proprietate intelectuala asupra SITE-ului, respectiv asupra designului si continutului acestuia. UTILIZATORUL are obligatia de a respecta toate drepturile de proprietate intelectuala ale SC Lilia S.R.L., prevazute de legislatia in vigoare.
Drepturile de autor (Copyright)
Intregul continut al website-ul www.lilia.ro , incluzand, texte, imagini, grafice, elemente de grafica web, scripturi si orice alte date, este proprietatea SC lilia S.R.L. sau a furnizorilor sai si este protejat conform Legii drepturilor de autor si legilor privind dreptul de proprietate intelectuala si industriala. Folosirea fara acordul scris a oricaror elemente de pe website-ul www.lilia.ro , sau a oricaror elemente enumerate mai sus se pedepseste conform legilor in vigoare. Pentru a reclama drepturile de proprietate intelectuala puteti folosi adresa de mail: office@lilia.ro
Lilia S.R.L. nu garanteaza ca site-ul, serverele pe care este gazduit, sau e-mailurile trimise de la lilia.ro sunt fara virusi sau alte componente informatice cu caracter potential daunator, ca nu contine erori, omisiuni, defectiuni, intarzieri sau intreruperi in operare sau transmitere, caderi de linie sau orice alti factori similari. Utilizatorul foloseste site-ul pe riscul propriu, lilia.ro fiind liber de orice raspundere pentru eventualele daune directe sau indirecte cauzate de utilizarea sau accesarea/vizitarea site-ului sau ca urmare a utilizarii informatiilor de pe site. Lilia S.R.L. nu este raspunzatoare de erorile sau omisiunile care pot interveni in redactarea sau prezentarea materialelor de pe site.
Lilia S.R.L. nu isi asuma responsabilitatea pentru descrierile produselor prezentate pe site-ul Lilia.ro , acestea fiind puse la dispozitia Lilia S.R.L. de catre furnizori.
Informatiile incluse pe Lilia.ro au caracter informativ si sunt puse la dispozitie cu buna credinta, din surse pe care Vanzatorul le considera de incredere. In cazul in care vreunul dintre articolele publicate sau orice alta informatie intra sub incidenta Legii privind dreptul de autor si drepturile conexe, Utilizatorul este rugat sa aduca acest fapt la cunostinta Vanzatorului la adresa contact@Lilia.ro, pentru a putea fi luate masurile legale necesare.
Lilia.ro isi rezerva dreptul de a anula Comenzile pentru Produse care sunt afisate pe site ca urmare a unor erori tehnice, sau care, din cauza unor erori tehnice prezinta preturi evident eronate/derizorii pentru produse (preturi pe care le poate aprecia ca fiind eronate/derizorii orice cumparator cu un nivel mediu de pregatire).
Confidentialitatea datelor
Respectam confidentialitatea datelor clientilor si ne angajam sa nu transmitem datele personale ale acestora catre terti si sa le folosim exclusiv in scopul pentru care au fost introduse (efectuarea comenzii) si pentru informari comerciale referitoare la magazinele noastre si brandul powerblackconcept.com ( Sc Lilia S.R.L. ).
Conform cerintelor Legii nr. 677/2001 pentru protectia persoanelor cu privire la prelucrarea datelor cu caracter personal si libera circulatie a acestor date, modificata si completata si ale Legii nr. 506/2004 privind prelucrarea datelor cu caracter personal si protectia vietii private in sectorul comunicatiilor electronice SC Lilia S.R.L. are obligatia de a administra in conditii de siguranta si numai pentru scopurile specificate, datele personale pe care ni le furnizati despre dumneavoastra sau o alta persoana. Scopul colectarii datelor cu caracter personal este de a opera si livra comenzile efectuate de dumneavoastra.
Garantia produselor
Toate produsele comercializate de catre site-ul nostru: www.lilia.ro , beneficiaza de conditii de garantie conforme legislatiei in vigoare si politicilor comerciale ale producatorilor. Produsele sunt noi si provin din surse autorizate de fiecare producator in parte. Produsele au termenul de valabilitate inscriptionate pe eticheta.
Informatii despre produs
Ne straduim sa redam cat mai exact culoarea produselor afisate pe site, insa culoarea pe care o vedeti dumneavostra depinde de monitorul utilizat si de setarile acestuia. NU suntem responsabili pentru posibilele diferente de culoare intre cea afisata pe monitorul Dumneavoastra si cea a produsului. De asemenea, toate pozele produselor si toate paletele de culori/nuantele aferente sunt din sursa furnizorului autorizat al fiecarui brand in parte. Producatorul fiecarui brand in parte este raspunzator pentru eventualele diferente de nuante dintre produsele expuse online sau produsele de catalog si produsele din realitate. De asemenea, exista poze ale produselor realizate in studiourile noastre de fotografie ( studiourile lilia.ro ), poze pentru care ne asumam toata raspunderea.
Ne rezervam dreptul de a refuza pentru retur toate produsele care prezinta urmatoarele: produse testate, fara etichete intacte, cu sigilii rupte, sterse ori desprinse, produse “atinse” sau produse cu orice fel de modificari fizice, lipsuri cantitative, lovituri, ciobituri, zgarieturi sau socuri.
Ne rezervam dreptul de a schimba pretul produselor fara o notificare prealabila. Ne asumam raspunderea ca valoarea comenzii NU se va modifica dupa confirmarea telefonica a acesteia sau prin emailul de confirmare la adresa specificata de dumneavoastra la inregistrare.
Ne rezervam dreptul de a anula comanda clientului cu o notificare telefonica sau prin email in cazul in care produsele din comanda acestuia nu se mai afla pe stoc (stocul nostru sau depozitul furnizor) sau in cazul in care produsele care ar fi trebuit sa fie trimise sunt respinse pentru a fi livrate din depozitul furnizor.
Preturile afisate pe site includ TVA.
RETURNAREA PRODUSELOR
Ordonanta Guvernului nr130/2000 prevede urmatoarele:
“Consumatorul are dreptul sa notifice in scris comerciantului ca renunta la cumparare, fara penalitati si fara invocarea unui motiv, in termen de 10 zile lucratoare de la primirea produsului.
Singurele costuri care pot cadea in sarcina consumatorului sunt cheltuielile directe de returnare a produselor”.
Art. 7. – (1) Consumatorul are dreptul de a denunta unilateral contractul la distanta, in termen de 10 zile lucratoare, fara penalitati si fara invocarea vreunui motiv. Singurele costuri care pot cadea in sarcina consumatorului sunt cheltuielile directe de returnare a produselor. Termenul de 10 zile prevazut pentru exercitarea acestui drept incepe sa curga:
a) pentru produse, de la data primirii lor de catre consumator, daca au fost indeplinite prevederile art. 4;
In termen de 10 zile de la primirea coletului poti returna produsele cumparate si primesti banii inapoi, costul transportului este suportat de Client.
Nu se accepta pentru returnare produsele desigilate, testate sau incercate, produse care prezinta modificari fizice, lipsuri cantitative, lovituri, ciobituri, zgarieturi, socuri, etc. Din cauza naturii delicate a produselor comercializate, ne rezervam dreptul sa refuzam orice produs returnat care nu poate fi revandut ca nou, intrucat poate pune in pericol sanatatea cumparatorilor.
Produsele comercializate pe acest site sunt in perfecta concordanta cu normele si cerintele europene aplicabile la aceasta data inclusiv pe teritoriul Romaniei.
Garantam in procent de 100% originalitatea produselor si provenienta acestora exclusiv pe cai legale. lilia.ro nu comercializeaza produse replica sau produse a caror provenienta nu este certa.
1. Produsele sunt importate si provin de la producatorii al caror nume il reprezinta.
2. Produsele au certificat de valabilitate, certificat de calitate / conformitate ” Certify of sanitary / phytosanitary inspection / Certify of Authentic and Genuine Products ”
Termene de returnare a banilor
Pentru retururi integrale de comenzi, Clientul primeste banii aferenti produselor returnate si costul transportului achitat initial in interval de 14 de zile calendaristice de la data la care lilia.ro este informat de catre client cu privire la decizia acestuia de a returna produsele.
VALABILITATEA SI PREZENTAREA PRODUSELOR COSMETICE
Multi clienti sunt interesati de calcularea termenului de valabilitate al produselor, mai ales ca pe unele produse nu se intalneste specificat un interval de valabilitate a produsului.
Acest lucru este perfect legal si se incadreaza in reglementarile legii 178/2000 privind produsele cosmetice armonizata cu prevederile directivelor Comisiei Europene, care precizeaza la articolul 8 lit e) faptul ca:
Termenul de valabilitate, marcat prin sintagma “A se consuma de preferinta inainte de”, urmata de data sau de detalii privind locul unde este inscriptionata data pe ambalaj. Aceasta informatie se completeaza printr-o indicare a conditiilor care trebuie satisfacute pentru a garanta valabilitatea declarata. Data se exprima clar si consta din luna si anul, in ordinea respectiva.
Indicarea termenului de valabilitate nu este obligatorie pentru produsele cosmetice cu o valabilitate minima de cel putin 30 de luni. Asemenea produse sunt insotite de indicarea duratei de utilizare de la deschidere care nu prezinta nici un pericol pentru consumator.
Semnul distinct pentru durata de utilizare de la deschidere este prevazut in anexa 2 a legii mentionate si este prezentat sub forma desenelor urmatoare:
Cand cumparati un produs din aceasta categorie, la o analiza a acestuia, veti observa o cutie cu un capac deschis care are trecut in mijlocul ei semnul : 6M, 12M, 24M, 30M etc.
Acest desen se traduce astfel: Termenul de valabilitate se calculeaza din momentul deschiderii produsului si este de – conform desenelor – 12 luni / 36 luni.
Totusi, daca din anumite motive aceasta cutie NU este prezenta pe produs acest lucru nu inseamna ca produsele nu au termen de valabilitate sau sunt expirate.
Produsele se livreaza in ambalajul lor original care poate fi:
1. – simplu , atunci cand produsul nu se afla in cutie, majoritatea produselor venind in cutii de carton sau tiple cu un numar mai mare de bucati inclus in ambalaj, sau pe standuri ( respectivele cutiute maro de carton compartimentate cu 2,3 respectiv 4 casute) ;
2. – in cutie , atunci cand produsul este ambalat direct de producator in cutie, singur;
3. – cartonat , atunci cand este amblat pe un suport de carton, sigilat cu o feresatra transparenta din material plastic.
Aceste termene de valabilitate sunt in stransa legatura cu modul de utilizare si conditiile de depozitare a produsului. Orice produs cosmetic, depozitat in locuri racoroase, ferite de umezeala, fara expunere la soare, isi va mentine proprietatile si caracteristicile sale pe toata durata sa de folosire.
ATUNCI CAND SESIZATI PRIN ORICE MODALITATE (MIROS, GUST, VAZ) CA UNA DIN PROPRIETATILE PRODUSULUI S-A MODIFICAT ARUNCATI ACEL PRODUS PENTRU CA VA POATE DAUNA SANATATII
Avand in vedere volumul mare de produse care vin de pe plan international, si datorita faptului ca anumite produse sunt ambalate si denumite in mod diferit in functie de aria geografica careia i se adreseaza, sunt situatii cand un produs difera la ambalaj si mod de prezentare fata de ceea ce s-ar putea sa aveti deja acasa, insa nu se pune problema asupra calitatii/originalitatii .
De exemplu, cunoscuta marca de crema OLAY, in functie de zona unde se comercializeaza poate fi intalnita sub numele de Oil of Olaz (Germania, Franta, Italia), OLAY (Irlanda), Oil of Ulay (Anglia); sau fondul de ten Accord Parfait (Franta, Italia, Germania) poate fi intalnit si sub denumirea de True Match (SUA, Canada) ceea ce nu inseamna ca sunt doua produse diferite ci acelasi produs dar destinat unei arii geografice diferite.
Litigii
Orice litigiu aparut intre Utilizatori si Lilia S.R.L. va fi rezolvata prin cale amiabila. In cazul in care nu s-a reusit stingerea conflictului pe cale amiabila, competenta revine instantelor de judecata romane.
Dispozitii finale
SC Lilia S.R.L. isi rezerva dreptul de a efectua modificari ale prevederilor semnalate, precum si orice modificari asupra site-ului www.lilia.ro , structurii acestuia sau orice alte modificari ce ar putea afecta site-ul, fara a fi necesara vreo notificare prealabila catre utilizatori in acest sens.
O data cu lansarea unei comenzi lilia.ro intelege ca utilizatorul a citit si inteles conditiile ce guverneaza regulile de functionare ale acestui site, iar comanda lansata de client are valoare de contract incheiat intre parti cu toate drepturile si obligatiile ce deriva din acesta.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.
REGISTRATION DATA
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
PURCHASE DATA
To receive product support, you have to have one or more Envato/Axiom purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.
The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.
- YouTube
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for the Avada theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Axiom permits residents of the European Union to use its Service. Therefore, it is the intent of Axiom to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
Axiom may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Axiom, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Axiom bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Axiom, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
